Frequently Asked Questions

Q: Can I purchase individual items, or do you only sell gift boxes?

A: To ensure a truly supportive experience, we specialise exclusively in curated gift boxes. We believe that comfort comes from a complete gesture, pairing meaningful keepsakes with a beautiful presentation and a handwritten note. By focusing on full gift sets, we provide a "hug in a box" that is ready to bring immediate peace to the recipient.

Q: Do you offer memorial gifts for pets other than dogs and cats?

A: Absolutely. We believe every bond is sacred. Our gift boxes are designed to honour all companions, including horses, birds, rabbits, and pocket pets. If you have a specific request for a unique animal friend, please let us know in the order notes so we can tailor the experience. 

Q: What if the pre-curated boxes aren't an exact fit for my needs?

A: We know every bond is unique, which is why we offer a "Build Your Own" Bespoke Comfort Box option. This allows you to hand-select the specific keepsakes and comfort items that best reflect the pet’s life and the recipient's personality, ensuring your gift feels as special as the memory it honours.

Q: Can I send a gift box directly to a grieving friend?

A: Yes, that is our specialty. Most of our orders are shipped directly to the recipient. We never include pricing or invoices in the box. Instead, your loved one will find a beautifully packaged gift and your personal handwritten message, ensuring a seamless and respectful delivery of your support.

Q: How do I include a personal message with my gift?

A: Each gift box description contains a " Card Message" section. Simply type your message there, and we will hand-write it onto a Rainbow Bridge Comfort card at no extra cost. We believe a personal note adds the human touch that grieving hearts need most, making your gift truly one-of-a-kind.