Q: Can I purchase individual items, or do you only sell gift boxes?
A: To ensure a truly supportive experience, we specialise exclusively in curated gift boxes. We believe that comfort comes from a complete gesture, pairing meaningful keepsakes with a beautiful presentation and a handwritten note. By focusing on full gift sets, we provide a "hug in a box" that is ready to bring immediate peace to the recipient.
Q: Do you offer memorial gifts for pets other than dogs and cats?
A: Absolutely. We believe every bond is sacred. Our gift boxes are designed to honour all companions, including horses, birds, rabbits, and pocket pets. If you have a specific request for a unique animal friend, please let us know in the order notes so we can tailor the experience.
Q: What if the pre-curated boxes aren't an exact fit for my needs?
A: We know every bond is unique, which is why we offer a Build Your Own Bespoke Comfort Box option. This allows you to hand-select the specific keepsakes and comfort items that best reflect the pet's life and the recipient's personality, ensuring your gift feels as special as the memory it honours.
Q: Can I swap items in my gift box?
A: Yes! You can swap items like candles, shower steamers, eye masks, and sympathy cards for different fragrances or designs. We also offer gluten-free and vegan treat options. To customise your box, simply reach out to us through our Contact Us page before placing your order.
Q: Can I send a gift box directly to a grieving friend?
A: Yes, shipping directly to recipients is our specialty! We never include prices or invoices inside the box. Instead, your loved one will receive a beautifully packaged gift complete with your personal handwritten message. See our Shipping page for delivery details.
Please ensure you provide a valid phone number or email address for yourself at checkout so we can reach you if any order questions arise.
Q: How do I include a personal message with my gift?
A: Each gift box description contains a "Card Message" section. Simply type your message there, and we will hand-write it onto a Rainbow Bridge Comfort card at no extra cost. We believe a personal note adds the human touch that grieving hearts need most, making your gift truly one-of-a-kind.
Q: What is your returns policy?
A: We want every gift to bring comfort and peace of mind. If something isn't right, we accept returns within 14 days of delivery on unopened, undamaged items in their original condition. Please note that personalised items, including boxes with custom card messages or bespoke Build Your Own orders, and perishable treats cannot be returned, as these are made especially for you. Exchanges are considered on a case-by-case basis. For full details on eligibility, exceptions, and how refunds are processed, please see our Refund Policy, or get in touch if you have any questions.